Warranty and Returns
Oasis Garden offers a 30-day return policy on most items purchased through our website, with the following exceptions:
*Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of between 10-20%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, it will be clearly stated in the item details. We encourage customers to contact us to find out the exact return policy on these items before purchasing them in order to avoid any potential problems that may occur.
*Some items are too large to ship via UPS, FedEx or USPS and must be shipped on a truck. Please be aware that OG will not refund shipping charges on items that are returned, and it is the customer's responsibility to pay to have the items returned back to us or the manufacturer. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.
*Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with is not be eligible for return.
Unopened Items: If the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees. Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a restocking fee. In most cases, refunds will be given via the same method of the initial payment.
Defective Items: During the 30-day return period, any defective items will be handled by Oasis Garden. After the 30-day return period, refer to the manufacturer's warranty. If an item is returned to Oasis Garden as defective, and it is determined that there was nothing wrong with the product, then you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.
Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all packaging materials, printed materials, warranty cards, etc. and be in resalable condition. Non-defective items that have been opened and used may be subject to shipping, handling and restocking fees, depending on its condition.
Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.
Return Procedure: Call us 706-364-0169 to get an RA# (Return Authorization Number). Write this number in bold print on the outside of the shipping box to avoid having it sent back to you unopened. The RA# Issued to you will be good for up to 15 days. Items must still be sent back to us within the 30-day return period.
Policies, product availability, and prices are subject to change without notice. In a continual effort to improve our service specifications and product images are subject to change. We are not responsible for any typographical errors or mistakes on this website.
|
